Privacy Policy

1. Introduction and Data Controller

This Privacy Policy explains how Calvora ("we", "us") collects, uses, and protects personal data submitted through this website. Calvora, registered at Jl. Danau Tamblingan No. 92, Sanur, Denpasar 80228, Indonesia, is the data controller for the purposes of Law No. 27 of 2022 on Personal Data Protection (UU PDP). For any privacy-related question, contact us at [email protected].

2. What Data We Collect

We collect personal data you provide directly, primarily through the contact form on this site, and limited technical data through cookies where you consent to them.

Data Category	Purpose	Legal Basis
Name, email, phone, message	Responding to enquiries and arranging sessions	Consent / contract steps
Cookie identifiers	Site functionality and, if consented, analytics	Consent
Correspondence records	Maintaining a record of the engagement	Legitimate interest

3. Purposes and Legal Basis

Data is processed to respond to enquiries, deliver the services described on this site, and maintain records required for our own accountability. Where cookies are not essential to the site's operation, we rely on your consent, which you may withdraw at any time through the cookie preferences panel.

4. Data Sharing and Third Parties

We do not sell personal data. Data may be shared with service providers strictly necessary to operate this site, and only to the extent required, under confidentiality obligations consistent with UU PDP.

5. Retention

We retain enquiry and correspondence data only as long as needed to respond to your request and maintain reasonable business records, after which it is deleted or anonymised.

6. Security

We apply reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access, consistent with the standards expected under UU PDP.

7. International Transfers

Where any data is processed outside Indonesia by a service provider, we take steps to ensure a comparable level of protection is maintained, as required under UU PDP.

8. Your Rights

Under UU PDP, you may request access to, correction of, or deletion of your personal data, and may object to or withdraw consent for certain processing. You may also lodge a complaint with Indonesia's Ministry of Communication and Digital Affairs, which oversees personal data protection matters. To exercise any of these rights, contact us via the contact page.

9. Opt-out and Data Deletion

Providing personal data through our forms is always optional. Non-essential cookies can be declined or disabled at any time via the cookie preferences panel. To request deletion of data you have previously shared, please reach us through the contact page and we will act on your request within a reasonable timeframe.